Question 1

What is PT Karya Sentra Global?

Accepted Answer

PT Karya Sentra Global is an Indonesian holding company overseeing two business lines: information technology solutions through Sentrabit, and agribusiness export through KSG Export. Founded in 2025, based in Cisurupan, Garut Regency, West Java.

Question 2

What business lines does KSG operate?

Accepted Answer

Two strategic business lines: Sentrabit (IT Solution — application development, AI automation, CCTV) and KSG Export (sourcing & export of fresh and processed agribusiness products).

Question 3

How can I contact the KSG team?

Accepted Answer

Via phone/WhatsApp at +62 852-2307-7466, email ptkaryasentraglobal@gmail.com, or the form on our Contact page.

Question 4

What IT services does Sentrabit offer?

Accepted Answer

Custom web/Android/desktop application development, AI-based automation (WhatsApp CS & sales, internal knowledge base, digital marketing), and CCTV security system installation.

Question 5

How long does an application development project take?

Accepted Answer

Varies by complexity — a medium-scale project typically takes about 14 weeks, covering Discovery, Design, Development, Testing & UAT, and Deployment.

Question 6

Is there support after the system is built?

Accepted Answer

Yes, three post-implementation support tiers are available: Essential (24 business-hour response), Professional (4 business-hour response, 24/7 monitoring), and Enterprise (99.9% uptime SLA, 1-hour response).

Question 7

Can KSG build a custom automation system for my business?

Accepted Answer

Yes — from approval workflow automation and multi-system synchronization to WhatsApp chatbots for customer service and sales, tailored to your business process.

Question 8

What products does KSG Export ship?

Accepted Answer

Fresh products (ginger, avocado, banana, cassava, taro, sweet potato, potato) and processed products (assorted root vegetable chips), sourced from the Cisurupan highlands, Garut.

Question 9

Where does KSG Export ship to?

Accepted Answer

Target markets include East Asia, Southeast Asia, the Middle East, Europe, and the Americas — open to other global markets based on buyer needs.

Question 10

What payment schemes are available for export transactions?

Accepted Answer

Two main schemes: Telegraphic Transfer (T/T) with advance payment for new buyers/trial orders, and Letter of Credit (L/C) for high-value transactions.

Question 11

Are export documents like Phytosanitary Certificate and COO included?

Accepted Answer

Yes, core legal documents (NIB, AHU, NPWP) are permanently held; per-shipment documents (Phytosanitary Certificate, COO) are processed through a licensed forwarder once a Purchase Order is confirmed.

Question 12

How do I start a partnership with KSG?

Accepted Answer

For IT Solution: start with a 60-minute alignment session to understand your needs, followed by a detailed proposal, then project kick-off within 7 business days after approval. For export: initial needs discussion, product sample shipment, then Sales Contract negotiation.

Question 13

Is there a minimum order for export partnerships?

Accepted Answer

MOQ (Minimum Order Quantity) is flexible, discussed according to production capacity and buyer needs — supporting everything from trial order volumes to regular monthly container shipments.

FAQ